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Frequently Asked Questions

Hey friends,

⚠️Coronavirus Information

From Friday March 13th at 6:00 pm the Louvre Museum will remain closed until further notice. 

No more tours are running. We will keep you updated.

 

You’ll find here some general information and answers to your questions to make your visit a success. Please do read it carefully and then share the information with the members of your group. 

If you don’t find what you need, please contact us.

 

From Friday March 13th at 6:00 pm the Louvre Museum will remain closed until further notice. 

No more tours are running. We will keep you updated.

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IMPORTANT INFORMATION
To help prevent the spread of COVID-19, the Louvre is taking measures to limit the number of people in the museum. Only visitors with pre-booked e-tickets will be guaranteed entry. This includes that visitors who benefit from free entrance will also have to pre-book a free e-ticket. 
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Guidelines regarding the spread of the Covid-19 virus :
Before your visit
– If you are coming from areas where the virus is actively circulating, do not come to the museum, we invite you to postpone your visit.
– If you are sick or if you have symptoms of respiratory disease or fever, do not come to the museum, stay at your home or hotel to treat yourself.
During your visit to the museum
– Respect a courtesy distance with staff (Louvre, restaurant, bookshop, etc.) as well as with visitors;
– Avoid close physical contact, do not shake hands;
– Wash your hands very regularly with soap and water, or failing that, with a hydro-alcoholic gel;
– Blow your nose in a disposable handkerchief then throw it in a trash can;
– Cough or sneeze into your elbow.
Get informed in real time
Update on the situation in real time on www.gouvernement.fr/info-coronavirus
For any information on Covid-19, contact the national toll-free number 0 800 130 000.
We apologize for any inconvenience caused and thank you for your understanding.
The Louvre museum

All Tours are given by appointment (online booking).

To help you choose your tour(s), you will find tours descriptions on “see all tours”.  Online Booking opens from 7 days to 3 months ahead of time, we advise that you book all your tour(s) as soon as possible.

💠 Step 1

To use our online booking services, click on “Book my tour“. Do read the box “Booking Information”, select the tour(s) you want (see the Tours references box if needed), fill in the form and send.

An automatic response will be sent immediately to the email address input in the form (do have a look at your junk mail if not received).

Information will be sent to you about payment and meeting point with the confirmation email. 

 

💠 Step 2

-Individual tickets for the Museum

It is required that you book your admission ticket(s) with the Louvre, even if you are using a Museum Pass (see information below).

Only nominative e-Tickets with time slot reservation booked online on www.ticketlouvre.fr  will grant you access to the Louvre Museum Collections. ⚠️ This includes visitors (ex. children under 18…) qualifying with free entrance, they too have to pre-book a free e-ticket.  

So we recommend that you book your tour(s) 2 weeks ahead of time (if at all possible) to find a time slot that corresponds to the tour you want.

⚠️ All visitors must show up at the time slot indicated on their tickets.

Time slot reservation is compulsory for all on ticketlouvre.fr

Entry to the museum via the Pyramid, Richelieu Passage or Carrousel of the Louvre.  Present the document confirming your time slot reservation. ID is required. 

– Paris Museum Pass holders

Available on booking.parisinfo.com

⚠️ Time slot bookings (free of charge) compulsory for all Paris Museum Pass holders.  

Visitors must enter their surname, name and the serial number indicated on their Pass.

Time slot reservation is compulsory but free on ticketlouvre.fr

Entry to the museum via the Pyramid. 

All Paris Museum Pass holders must present their pass along with the document confirming their time slot reservation. ID might be demanded. 

 

⚠️ Many companies operates in Paris,  please make sure that you have booked only with MY BIBLE TOUR IN PARIS on mybibletour.com to avoid confusion. 

Admission Ticket is not included in the price : 

  • Louvre entry ticket has to be pre-booked online. Please see I want to Book a tour, what should I know and do ? ” section above. 
  • Museum Pass can be use for the tour(s). Please see “I want to Book a tour, what should I know and do ? ” section above > Paris Museum Pass holders
  • Some Visitors entitled to free admission (other than Louvre members)
    –     Under 18s, proof of ID required
    –     16-25 year-old residents of the European Economic Area (EU, Norway, Iceland, and Liechtenstein), proof of ID and residency required
    –     All visitors under the age of 26 on Friday evenings from 6 p.m., proof of ID required

    Professionals
    –     Teachers working in France, valid “Pass Education” required
    –     Teachers of art, art history or the applied arts, valid proof of employment stating subject taught required
    –     Artists affiliated with the Maison des Artistes or International Association of Art, valid proof required 
    –    ICOM and ICOMOS members, valid proof required

    Other 
    –     Jobseekers, valid proof and ID required (dated within the last year or indicating a period of validity)
    –     Disabled visitors and the person accompanying them. Still, pre-booked ticket with Time slot reservation is compulsory but free on ticketlouvre.fr

  • Some visitors might be willing to enjoy the museum collections before their guided tour…

We highly recommend that you pre-booked your entry tickets online more than 2 weeks ahead of time before they are sold out particularly during the high season. In case of cancellation, pre-booked Ticket Refund is possible one day minimum prior to the visit on assistance-billetterie@louvre.fr

Louvre admission is free for all on the first Saturday of the month from 6:00 PM to 9:30 PM.  Because of the high number of visitors expected, no guided tour is permitted. Though, Time slot reservation or pre-booked ticket is compulsory for all visitors on ticketlouvre.fr

Private Tours are organized from Monday to Saturday from 9:00 am to 6:00 pm, 9:00 am to  9:30 pm on Wednesdays and Fridays depending on Tours & Guides availabilities. Check for availability on “Book my tour” section. 

No tours are given on Sundays. If at all possible we advise booking your tours during the week. 

The Louvre Museum is closed on Tuesdays

Also on May 1st, December 25th & January 1st. 

Please, find below the days of the week tours are available :

TOUR 1 – 2H

Monday, Thursday, Friday, some Saturday and Sunday*

TOUR 2 – 2H

Monday, Wednesday, Thursday, some Saturday and Sunday*

TOUR 3 – 2H

Thursday, Friday, some Saturday and Sunday*

TOUR 5 – 3H

Thursday, Friday, some Saturday and Sunday

TOUR 6 – 3H

Wednesday, Thursday, some Saturday and Sunday

TOUR 7 – 3H

Monday, Thursday, some Saturday and Sunday

TOUR 8 – 4H

Thursday**, some Saturday and Sunday*

TOUR 9 – 4H

Thursday**, some Saturday and Sunday*

TOUR 11 – 2H

Depending on the guide availability. No tour on Sundays. 

TOURS 12 & 13

No tour on week-ends. 

* 3H and 4H tours are opened some Saturday and Sunday 

** TOURS 8 & 9 are combined tours. They couple TOUR 1 & 2 or TOUR 2 & 3. Though Tour 8 & 9 are opened on some Saturday and Sunday, it is possible to book them separately on Thursday. 

Private Tours are organized from Monday to Saturday from 9:00 am to 6:00 pm, 9:00 am to  9:30 pm on Wednesdays and Fridays depending on Tours & Guides availabilities. Check for availability on “Book my tour” section. 

Most tours are scheduled from Monday to Sunday, only a few tours are given on Sundays. If at all possible we advise booking your tours during the week to avoid crowd and long lines. 

The Louvre Museum is closed on Tuesdays

Also on May 1st, December 25th & January 1st. 

For your comfort our company has decided to organise Private tours, with a minimum of 2 participants and a maximum of 5 participants per group accompanied by a knowledgeable guide. 

More than 5 in your group? Information are provided in the section below. 

💠 Traveling/Touring Alone? 
 

Since tours are organised from 2 participants, to be added to a group during the Booking process, select the box “ALONE” then check for availabilities in step 3.

We recommend to choose a time slot followed by one of these indications : 1/5 (room is available up to 4 persons) or 2/5 (room available for 3) or 3/5 (room available for 2) or 4/5 (room available for 1), then you will immediately be joining a group and a confirmation will be send to you. 
 
Choosing the time slot followed by 0/5 means that the tour is not open yet, if you select this option, you will have to wait for more visitor(s) joining that tour then the Tour confirmation will be sent to you.
If you have more availability on that day/week, please do mention it in the note on step 5 of the Booking process in order for us to find room for you in another tour if at all possible. 

LOUVRE TOURS

 In order to comply with the Museum strict rules regarding PRIVATE TOURS, groups size are up to 5 persons maximum. If your group is beyond that number, book as many tours as necessary for the same day/time on the Booking Form, then your entire group will be accommodated and small groups will follow one another. 

To purchase the number of needed Louvre tickets, do more than one booking on ticketlouvre.fr  in the “Individual Ticket” section (do not use the group tickets section which is subject to more restrictive rules). 

City Tour

Max. Group size : 12 participants

You went online to book ahead of time a Tour but you couldn’t find any tour available on the chosen date(s). You wonder if it means that Tours are already sold out on that day/time? 

Answer :

1) Tours are sold out. You might choose another tour/day/time. 

2) Pioneers-Guides manage their own schedule ahead of time if at all possible, so they might update their availability and open new time slot. Do not hesitate to come back on the website or choose another tour/day/time. 

3) The museum is unable to maintain all its rooms open every day. Tours are designed according to the schedule of room closures. To see tour(s) schedule,  see the next row. If the tour  you want is not available on the day, pick an other tour or pick another day. 

We thank you for your comprehension. 

Yes. Please find below the 3 case scenarios possible.

First case scenario :

Tour was canceled more than 2 weeks prior to the appointment : Tour(s) will be refunded, only PayPal/Transaction fees will be retained. We thank you for keeping us informed ahead of time, it will allow others to find room for a tour.

Second case scenario :

Tour was canceled less than 2 week ahead of time :  To compensate the shortfall, you will be refunded 50%.

Third case Scenario :

Tour was canceled less than a week ahead of time or no show on the day of the Tour : Tour is due*, no refund will be made.

*if the payment has not been made, we leave it to your discretion and are confident you will compensate your guide’s shortfall (see your Tour confirmation email). 

Exceptional  circumstances will be examined. Please do contact your guide.

In case of cancellation, Louvre pre-booked Ticket Refund request has to be send one day minimum prior to the visit on assistance-billetterie@louvre.fr

If your trip is postponed, we will be happy to accommodate your group in the future.

Make sure you have filled in a valid email address or have a look at your junk mail as an immediate automatic response has already been sent to you. 

If you have contacted us through email or using the contact form but not getting an answer yet, remember that time difference might affect the moment we are receiving your message, in addition, office is closed on week-ends. It might call for a couple of days to provide you with an answer to your question. Have a look in your junk mail as well.

(see also “last minute request” section below). 

We highly recommend  to book ahead of time for the pioneer guides to organize accordingly.
It is possible to book online from 7 days to 3 months ahead of time. 
 
 
But what if you’ve just discovered our website, you already pre-booked Louvre admission Tickets and you’re wondering if there’s a possibility to join an Opened Tour?
 
E-mail your request with  your detailed information.
 
–  If there is room for you or your group, you’ll be contacted through  e-mail, text message, telephone or WhatsApp (recommended). 
 
If no more room, you won’t be contacted. 
 
We thank you for your comprehension. 
 

💠 Reminder :

The Louvre Museum now requires that all visitors show up at the time slot indicated on their tickets.

So we recommend that you check on www.ticketlouvre.fr to look for availability and secure your entrance to the museum in buying online tickets  ASAP or use a Museum Pass. 

⚠️Time slot bookings compulsory for all Visitors

(See the first section of the FAQ)

The Louvre Museum requires that ALL VISITORS pre-booked admission ticket online.

What is allowed ?

Pictures without flash. 

What is not permitted ?

  • Touching the artifacts
  • Audio & video recordings
  • Use of selfie sticks.
  • Eat or drink in the museum
  • Smoking
  • Umbrella
  • Pets

Louvre mode d'emploi - Respecter les collections - image1

Louvre mode d'emploi - Respecter les collections - image2

LUGGAGE :

⚠️ For safety reasons, only 1 small luggage is allowed. To know about the maximum size allowed, please have a look at http://www.louvre.fr/en/hours-admission.

This information are to be shared with all the members of your group. Thank you.

Please, do read the entire FAQ which is regularly updated. 

The Louvre is a very large museum. Remember to eat (please, do have a big breakfast), rest well before your visit, and be sure to wear comfortable shoes … and if at all possible avoid being jetlaged on the tour ! 

Pick pockets might be present in and around the Museum. They usually operate in crowds while you are taking pictures or looking at artwork, so keep your bags in front of you, do not put your wallet or phone in your back pocket. 

All Louvre Tours, Bethel Tour & Claude Monet (Giverny) visit are wheel chairs accessible. 

At the Louvre, wheel chair access is made from the Main Pyramid entrance.

Wheel chairs can also be provided at the “Assistance” desk next to the cloakroom. 

No fees are required during the Booking Process.  

An email will be sent to you with the Tour(s) confirmation with each guide instruction about payment.

Thank you for not booking a tour if not sure about your schedule yet.

Once you have requested a tour, in order for your tour to be confirmed, you will receive instruction for Payment. Depending of your home country, International payment fees might apply, if so you will be charged (on average add 5,5% of your total and send). 

If you have booked multiple tours with multiple guides, each guide payment information will be sent to you. 

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