HELP

Frequently Asked Questions

Hey friends,

You’ll find here some general information and answers to your questions to make your visit a success. Please do read it carefully and then share the information with the members of your group. 

If you don’t find what you need, please contact us.

All Tours are given by appointment.

To help you choose your tour(s), you will find tours descriptions on “see all tours”.  Online Booking opens from 7 days to 3 months ahead of time, we advise that you book all your tour(s) as soon as possible.

💠 Step 1

To use our online booking services, click on “Book my tour“. Do read the box “Important Booking Information”, select the tour(s) you want (see the Tours references box if needed), fill in the form and send.

An automatic response will be sent immediately to the email address input in the form (do have a look at your junk mail if not received).

Information will be sent to you for payment and meeting point in the confirmation email. 

 

💠 Step 2

-Individual tickets for the Museum

It is required that you book your admission ticket(s) with the Louvre, even if you are using a Museum Pass (see information below).

Only nominative Tickets with time slot reservation booked online on www.ticketlouvre.fr  will grant you access to the Louvre Museum Collections.

So we recommend that you book your tour(s) 2 weeks ahead of time (if at all possible) to find a time slot that corresponds to the tour you want.

❗️All visitors must show up at the time slot indicated on their tickets.

Entry to the museum via Richelieu Passage or Carrousel of the Louvre.  Present the document confirming your time slot reservation. An ID might be demanded. 

– Paris Museum Pass holders

Available on booking.parisinfo.com

❗️Time slot bookings (free of charge) compulsory for all Paris Museum Pass holders.  

Visitors must enter their surname, name and the serial number indicated on their Pass.

Time slot reservation is compulsory but free on ticketlouvre.fr

Entry to the museum via the Pyramid. 

All Paris Museum Pass holders must present their pass along with the document confirming their time slot reservation. ID might be demanded. 

 

❗️Many companies operates in Paris,  please make sure that you have booked only with MY BIBLE TOUR IN PARIS on mybibletour.com to avoid confusion. 

Private Tours are organized from Monday to Saturday from 9:00 am to 6:00 pm, 9:00 am to  9:30 pm on Wednesdays and Fridays depending on Tours & Guides availabilities. 

No tours are given on Sundays. If at all possible we advise booking your tours during the week. 

The Louvre Museum is closed on Tuesdays

Also on May 1st, December 25th & January 1st. 

For your comfort our company has decided to organise only Private tours, with a minimum of 2 persons and a maximum of 5 visitors per group accompanied by a knowledgeable guide. 

More than 5 in your group? information are provided in the section below. 

💠 Traveling/Touring Alone? 
 
since tour are organised from 2 participants, to be added to a group during the Booking process, select the box “ALONE” then check for availabilities in step 3.

We recommend to choose a time slot followed by one of these indications : 1/5 (room is available up to 4 persons) or 2/5 (room available for 3) or 3/5 (room available for 2) or 4/5 (room available for 1), then you will immediately be joining a group and a confirmation will be send to you. 
 
Choosing the time slot followed by 0/5 means that the tour is not open yet, if you select this option, you will have to wait for more visitor(s) joining that tour then the Tour confirmation will be sent to you.
If you have more availability on that day/week, please do mention it in the note on step 5 of the Booking process in order for us to find room for you in another tour if at all possible. 

LOUVRE TOURS

 In order to comply with the Museum strict rules regarding PRIVATE TOURS, groups size are up to 5 persons maximum. If your group is beyond that number, book as many tours as necessary for the same day/time on the Booking Form, then your entire group will be accommodated and small groups will follow one another. 

To purchase the number of needed Louvre tickets, do more than one booking on ticketlouvre.fr  in the “Individual Ticket” section (do not use the group tickets section which is subject to more restrictive rules). 

City Tour

Max. Group size : 12 participants

You went online to book ahead of time a Tour but you couldn’t find any tour available on the chosen date(s). You wonder if it means that Tours are already sold out on that day/time? 

Answer :

1) Tours are sold out. You might choose another tour/day/time. 

2) Pioneers-Guides manage their own schedule ahead of time if at all possible, so they might update their availability and open new dates. Do not hesitate to come back on the website or choose another tour/day/time. 

We thank you for your comprehension. 

No : 

  • Louvre entry ticket has to be purchased online. Please see I want to Book a tour, what should I know and do ? ” section above. 
  • If you have a Museum Pass you can use it. Please see “I want to Book a tour, what should I know and do ? ” section above > Paris Museum Pass holders
  • Some may qualify for free entrance on presentation of valid Identity Document :  All visitors under the age of 18 and 18-25 year-old residents of the European Economic Area (EU, Norway, Iceland, and Liechtenstein) enjoy free admission to the museum year round. Additionally, on Friday evenings from 6 p.m. to 9:45 p.m., admission to the museum is free for visitors under the age of 26 regardless of country of residence. Also people with disabilities + 1 accompanying person and those on income support (proof of eligibility required).
  • Some of you might be willing to enjoy the museum collections before their guided tour…

We advise that you purchase your entry tickets online ahead of time before they are sold out. 

A meeting point with details and pictures will be sent to you through email. 

⌚Please be on time, as your guide might have other commitments on the day of your visit, and would be heartbroken to have to shorten your tour.

Yes. You will find it below:

CANCELLATION POLICY

Booking a tour is a commitment. In case of an unexpected event, it is still possible to cancel your tour :

  1. More than 2 weeks prior to the visit: tour is canceled, tour(s) will be refunded. 
  2. Less than 2 weeks prior to the visit: a 50% fee is charged.
  3. No shows : 100% of the tour fee applied. 

Make sure you have filled in a valid email address or have a look at your junk mail as an immediate automatic response has already been sent to you. 

If you have contacted us through email or using the contact form but not getting an answer yet, remember that time difference might affect the moment we are receiving your message, in addition, office is closed on week-ends. It might call for a couple of days to provide you with an answer to your question. Have a look in your junk mail as well.

(see also “last minute request” section below). 

We highly recommend  to book ahead of time for the pioneer guides to organize accordingly.
It is possible to book online from 7 days to 3 months ahead of time. 
 
 
But what if you’ve just discovered our website and you’re wondering if there’s a possibility to join an Opened Tour?
 
E-mail your request with  your detailed information.
 
–  If there is room for you or your group, you’ll be contacted through  e-mail, text message, telephone or WhatsApp (recommended). 
 
– You might not be able to choose a specific tour but we are confident that you’ll enjoy your tour. 
 
If no more room, you won’t be contacted. 
 
We thank you for your comprehension. 
 

💠 Reminder :

The Louvre Museum now requires that all visitors show up at the time slot indicated on their tickets.

So we recommend that you check on www.ticketlouvre.fr to look for availability and secure your entrance to the museum in buying online tickets  ASAP or use a Museum Pass available on booking.parisinfo.com 

⚠️Time slot bookings compulsory for all Paris Museum Pass holders 

(See the first section of the FAQ)

Please, do read the entire FAQ which is regularly updated. 

The Louvre is a very large museum. Remember to eat, rest well before your visit, and be sure to wear comfortable shoes. 

Pick pockets might be present in and around the Museum. They usually operate in crowds while you are taking pictures or looking at artwork, so keep your bags in front of you, do not put your wallet or phone in your back pocket. 

What is allowed ?

Pictures but no flashes and selfie sticks.

What is not permitted ?

  • Touching the artifacts
  • Audio & video recordings
  • Eat & drink on the Tour

LUGGAGE :

⚠️Only 1 small luggage is allowed, please have a look at http://www.louvre.fr/en/hours-admission.

Please, share this information with the members of your group. Thank you.

🚊The Metro stop is Palais Royal / Musée du Louvre. Metro Line 1 or 7 Exit (Sortie) number 1. 

🚖 If you’re coming by Taxi you will probably get stuck in traffic therefore please leave your hotel well ahead of time.

The address is : Passage Richelieu, 93, rue de Rivoli 75001 Paris. 

Absolutely!

All Louvre Tours, Bethel Tour & Claude Monet (Giverny) visit are wheel chairs accessible. 

At the Louvre, wheel chair access is made from the Main Pyramid entrance.

Wheel chairs can also be provided at the “Assistance” desk next to the cloakroom. 

No. No fees are required when reserving your tour on mybibletour.com .

An email will be sent to you with the Tour(s) confirmation with each guide instruction about payment.

Thank you for not booking a tour if not sure about your schedule yet.

Once you have requested a tour, in order for your tour to be confirmed, you will receive your guide(s)’s instruction for Payment. Depending of your home country, International payment fees might apply, if so you will be charged (on average 5,5% of your total). 

If you have booked multiple tours with multiple guides, each respective guide payment details will be sent separately to you through email. Thank you. 

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